Frequently Asked Questions
How can I schedule an appointment?
You can schedule an appointment online using our SECURE CLIENT PORTAL or by calling us at 770. 464. 5123.
What is counseling?
Counseling can be defined as “the provision of assistance and guidance in resolving personal, social, or psychological problems and difficulties, especially by a professional” (Oxford Dictionary). At Solace Counseling and Consulting LLC, we offer individuals the opportunity to develop sound decision-making skills, effective coping strategies, and healthy interpersonal skills to create empowerment, a sense of well-being, and growth. For more
What type of counseling services do you offer?
We offer Individual, Couple, Family, Adolescent, Group, and Premarital counseling along with Consultations, Training, and Clinical Supervisions.
What are the fees and payment options?
We have three payment options for our counseling sessions.
1. Private Pay -- Clients pay our full per session fee of $150. Clients who prefer not to have their medical records submitted to an insurance panel will prefer this method. When clients private pay for sessions, only the clinician and office administration will have access to session information barring legal mandates.
2. Medical/Behavioral Health Insurance -- We do accept some insurance panels. Currently we accept insurance carriers: Anthem/Blue Cross Blue Shields, Aetna, ComPsych and other out-of-network carriers. Contact our office for more details.
3. Sliding Scale -- We do have sliding scale rates available based on family income levels. Session fees range between $65 - $130. Contact our office for more details.
What can I expect from a counseling session?
At Solace Counseling and Consulting LLC you can expect to meet with one of our licensed therapists with years of experience and dually trained in theology and psychology. Our sessions begin by gathering personal history and a history of the current issues. We will discuss the obstacles you are currently facing and discuss strategies to address your concerns. We will also write out a treatment plan and set goals for what you would like to accomplish in our time together.
How long does a counseling session usually last?
Sessions are usually 45 to 50 minutes in length. Longer and shorter sessions can be arranged as needed.
How long can I expect treatment to last?
There is no defined timeframe. Everyone is different and has their own unique needs. Therefore, we develop each client's treatment plan on an individual basis. As discussed previously, in our first session we will make a treatment plan based upon the clients' needs and estimate how many sessions may be a good fit.
I am afraid others will think I am weak for seeking counseling.
This is often a misconception and in reality seeking counseling is actually a courageous act. Counseling will help you come face-to-face with difficult situations and provide you with the tools to move forward in a healthy way.
I am a leader in the community and I am concerned about the privacy of seeking counseling.
We offer Zenith services for our high profile clients who wish to have an additional layer of privacy protection for anonymity. These services include a separate entrance into office, buffered scheduling hours, and online and onsite services. Check out our Zenith Service's page for more information.
Do you offer sessions for children and adolescents?
Yes, with some conditions. Our therapists have training in working with adolescents (Ages 12+). On occasion we work with younger children depending on the presenting issue (i.e., divorce, grief, etc). We offer individual and family counseling as well.
Are my sessions confidential?
Yes, we are legally and ethically mandated to adhere to HIPAA compliant privacy standards. Our therapists are licensed by the State of Georgia. For information visit the American Counseling Association's code of ethics.
Where can I receive counseling services?
We offer in-office, mobile/onsite, and online services. In-office sessions are conducted in our Norcross, GA office at the Hopewell Counseling Center. Onsite counseling means that our therapists will travel to meet with you and assist you with your needs. Online services mean that our therapists will conduct a video session through our client portal virtual technology resource. Additional terms and conditions apply for both.
Are you available for evening hours?
Yes! We understand that the majority of our clients are working professionals who often have hectic schedules and cannot take off from their daily routine. We help by offering evening hours.
What if I missed or need to reschedule my appointment?
If you need to reschedule an appointment, you need to provide 24 hours advance notice to the therapist. If you have not provided sufficient advance notice, you may be subjected to paying the full session fee. While we will make every effort to accommodate you with the earliest reschedule available appointment, this may not be until the next available session.
What are your Consultation Services?
Our consultation services assist clients with either personal one-on-one consultations or company/organization solutions. Consultation Services include One-on-One consults, Corporate Programs & Initiatives, Organizational Development, Corporate Chaplaincy, and In-Service Training. For more
How can Consultation Services benefit you?
Our Consultation Services are beneficial in that it allows us to guide you through a difficult transition in life while offering ways to improve upon decision making.
Can I seek Consultation Services online?
Yes! Our clients can seek Consultation Services online, on-site, and in the office.
What is Training Services?
Our Training Services are a way to encourage employee well-being in the workplace. We offer workshops, seminars, retreats, and webinars for both large and small groups with a wide variety of topics to fit your business unique needs. For more
How will Training Services be beneficial to me?
Having mentally healthy employees can create a work environment that is not only less chaotic but more cohesive. This can lead to happier employees and possibly even increased productivity in the work place.
Where can I find the list of workshops offered?
We have over 40 workshops offered in order to fit your business needs. You can find a list of all workshops under Training Services. Visit our training shop
Clinical Supervision Services
What is Clinical Supervision?
Clinical Supervision is available to graduate students, post-graduate students, and professionals seeking to learn more about integrating theology and psychology into a holistic mental health approach. For more
How is Clinical Supervision beneficial?
Clinical Supervision is beneficial in that you will learn more about the use of theology and psychology together, gain applied training experiences, and further your expertise in the field.
Are there any prior requirements for Clinical Supervision?
All we require is that you are in the process of obtaining a Master's Degree or have already earned a Master's Degree or higher in either Mental Health or Divinity.